CARGA_INICIAL20200528
The rise in chats powered by artificial intelligence (AI) places this new development at the heart of the debate about the application of technology in the banking sector. In an environment in which competition will be increasingly digital, it is essential that the traditional banking sector digitalise by making more intensive use of artificial intelligence.
Este artículo analiza cómo el uso de la IA en la banca se extiende a ámbitos como la mejora de
la experiencia del usuario, el cumplimiento normativo
y el control del riesgo.
Este trabajo aborda el problema de la identificación de variables para prever la digitalización de las entidades financieras.
The pandemic has accelerated the push towards digitalisation in Spain on multiple fronts. This
trend has been particularly significant within the financial arena, with Spaniards increasing
reliance on online banking and payments methods, as well as their interest in crypto-assets, while at the same time taking into account the growing importance of related security measures.